Refund policy

At Kiddo Land, we prioritize customer satisfaction and adhere to policies compliant with Indian laws and Google Merchant Center guidelines. Please review our general return and refund policy:

1. Return Initiation:

   • Returns must be initiated within 24 hours (1 day) of the delivery date.

   • To initiate a return, customers should contact our customer support team via email at kiddoland.in@gmail.com  with the order number and reason for the return.

2. Eligibility for Returns:

   • Products must be unused, in their original packaging, and in the same condition as delivered.

   • Certain items, including personalized or clearance products, may not be eligible for returns. Such items will be marked clearly on the product page.

3. Refund Process:

   • Refunds will be processed once the returned item is inspected and approved.

   • Approved refunds will be credited within 7-10 business days to the original payment method.

4. Return Shipping Costs:

   • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

5. Statutory Rights:

   • This policy complies with the Consumer Protection Act, 2019 (India).